Return & Refund Policy – Bongshal.com

At Bongshal.com, customer satisfaction is at the heart of what we do. We are committed to ensuring a safe, reliable, and transparent shopping experience for all motorcycle enthusiasts across Bangladesh. This Return & Refund Policy outlines the terms under which customers may request a return, replacement, or refund.

1. General Return & Refund Guidelines

We accept return, refund, or exchange requests under the following conditions:

• Damaged or Broken Items During Delivery
  If a product arrives damaged or broken due to shipping, we will send a replacement at no additional cost to the customer. All deliveries are insured, and this is covered under your delivery charge — no hidden fees.
  
  

• Wrong or Mismatched Products
  If you receive the wrong item or one that doesn’t match in size, model, or fit, we will gladly accept a return and send the correct product.
  
  

• Counterfeit Products
  Bongshal.com guarantees authentic products. If a customer can provide valid proof of counterfeit, we will issue a full refund, including the delivery charge.
  
  

• Advance Payment and Order Cancellation
  All orders require an advance payment. Before shipping, we share LIVE photos/videos of the actual product. If the customer wishes to cancel the order after seeing the LIVE preview but before dispatch, the full advance amount will be refunded.
  
  

• Change of Mind
  Once a product is shipped, cancellations or refunds due to “change of mind” will not be accepted.
  
  

• Damage During Installation
  Products damaged during installation or due to improper use are not eligible for return or refund.
  
  

2. Category-Wise Return Policy

While our return/refund principles apply across all product types, the nature of each product category requires specific handling:

? Aftermarket Parts & Accessories

• Must be returned in original condition and packaging.
  
  

• Fitting issues are covered; change of mind is not.
  
  

• Unboxing video is mandatory for any return claim.
  
  

⚙️ Spare Parts

• Checked and verified before delivery.
  
  

• If found defective upon unboxing, return is accepted.
  
  

• Must not be used or installed.
  
  

? Riding Gear (Gloves, Jackets, Suits, etc.)

• Size mismatch is eligible for exchange.
  
  

• Worn, used, or washed items are not eligible.
  
  

• Original tags and packaging must be intact.
  
  

? Helmets (Fragile Item)

• Must provide clear unboxing video to claim return for damage.
  
  

• No return accepted if damage occurred after unboxing or due to mishandling.
  
  

• Return accepted for size mismatch if unused and undamaged.
  
  

? Engine Oil & Fluids (Fragile Item)

• Return only accepted if leakage is shown clearly in the unboxing video.
  
  

• Must be unopened and unused.
  
  

• No return accepted after installation or opening the seal.
  
  

? Tires

• Eligible for return only if incorrect item delivered or damaged during shipment.
  
  

• Must remain unmounted and in unused condition.
  
  

3. Unboxing Video Requirement

To qualify for any return or refund request:

• Customers must provide an unboxing video starting from the sealed package.
  
  

• The video must clearly show the issue (damage, wrong item, etc.).
  
  

• Without the video, no claims will be accepted.
  
  

4. Return Process and Timeline

• Return/refund requests must be submitted within 7 days of receiving the delivery.
  
  

• Our return/refund team will verify and respond within 3 working days.
  
  

• Once approved, the replacement or refund will be processed within the next 3 working days.
  
  

• For card payments, the refund may take 7–10 working days depending on the payment gateway.
  
  

5. Shipping Responsibility for Returns

• Customers must send the product back at their own responsibility and cost, unless otherwise agreed.
  
  

• Once received, our team will inspect the item and take necessary action as per the policy.
  
  

6. Refusal to Accept Delivery

• If a customer refuses to receive the parcel without a valid reason, the advance amount will not be refunded.
  
  

7. Our Commitment to You

At Bongshal.com, we stand by our customers. In case of any product or delivery-related issues, our team will support and negotiate with the seller/merchant to ensure the customer’s satisfaction and rightful resolution.

8. How to Contact for Returns or Refunds

To initiate a return or refund request:

• Message us via Facebook Messenger, WhatsApp, or website chat.
  
  

• Provide your Order ID, issue description, and unboxing video.
  
  

• Our customer care team will guide you through the rest.
  
  

Thank you for choosing Bongshal.com – Your trusted online destination for all things motorcycles.