Terms and Conditions Page

Terms and Conditions:

Welcome to Bongshal.com. We are an online marketplace and these are the terms and conditions governing your access and use of Bongshal.com along with its related sub-domains, sites, mobile app, services and other tools. By using the Site, you hereby accept these terms and conditions and represent that you agree totally with these terms and conditions before use our site.

Part-1 General Condition

By agreeing to these Terms of Service, you represent that you are at the age of majority in your present State or Province of residence, or that you have given us your consent to allow any of your minor dependents to use this website or app where you are the age of majority in your State or Province of residence.

You may not use our products for any illegal or unauthorized purpose nor may you in the use of the service, violate any laws in your jurisdiction. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your accounts.

Part -2: Pricing and payment methods

All prices are subject to change without notification, and while every effort is made to ensure the accuracy of the prices displayed on Bongshal.com, they are not guaranteed to be accurate. If any price is different from that displayed, we will inform you before dispatching the order and you will have the option of continuing with the order or not.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your pre-payment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply.

Choosing the right payment method is essential in order to shop with online stores. Bongshal.com is accepting payments in very easy and convenient ways. The chart of the payment methods of Bongshal.com is given below:

Payment Method Conditions:

We offer Cash on Delivery on products for orders valuing less than BDT 5000 but the delivery charge must be paid to confirm the order.

Bkash Merchant Payment: 01754008509 or any other Online Payment Applicable for any ordered amount as per company policy.

But for your kind information, for orders more than BDT 5000, customers need to pay minimum 10% amount in advance to confirm the order.

Part-3: Error Order

Occasionally there may be visible information on our website or some Services containing typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information, on our or on any related website, is inaccurate at any time without prior knowledge. We are accepting emails if anyone finds any issue that needs to be taken care of about products, merchants, services or anything directly at [email protected] for our immediate concern.

Part-4: Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed and interpreted in accordance with the applicable laws governing e-commerce in Bangladesh. Any and all actionable legal claims or proceedings arising out of, or in connection to this website, must be brought within the jurisdiction of a competent Court in Bangladesh.

Part-5: Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Following the updates in ecommerce policies and laws in any respective time, we may change and update our terms and conditions anytime without prior notice.

Prat-6: Condition of Use

A-1: Your Account

You are responsible for maintaining the confidentiality of your user identification, password, account details, and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real-time by accessing your account online. For pieces of information, you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes.

A-2: Privacy

Please review our Privacy Agreement, which also governs your visit to the Site. The personal information/data provided to us by you or your use of the site will be treated as strictly confidential, in accordance with the privacy agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site.

A-3: Commentating with Our Team

When you visit the Site or send an email to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by email, SMS, phone call or by posting notices on the Site or Official Social Pages (Facebook, LinkedIn, Instagram, etc.) or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications from us with respect to your use of the website and agree to treat all modes of communication with the same importance. You can let us know any of your queries or complications through our official email – [email protected] for our concern.

A-4: Demurrage

We will not be responsible for any business or personal losses or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site. If you feel any confusion dealing with us, we are open to responding to your query and clearing your confusion via call, email, live chat, other active social media channels, and customer support center (you can find the information in the footer of our Site).

A-5: Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per prevailing law.

A-6: Fraud Warning

We will take legal action if we receive evidence of fraud and illegal and any type of money transaction between customer and seller. This is strictly prohibited. And, if any customer is found placing orders without any intention to take delivery (usually via COD), the customer may get a permanent ban from parts chai and in extreme cases may legal steps be taken from the company. The same instruction is applicable for the people who buy and alter the delivered items with another faulty/different item in absence of any witness and after sometime claims refund or return with invalid claims.

A-7: Conclusion

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all passwords and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

A-8: Others

Stocks Availability:

Bongshal.com reserves the right to refuse to honor an order. This means that if an item unexpectedly goes out of stock after an order is placed or the company decides to stop selling an item, the company has recourse:

All products are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. Your placement of an order as a customer does not necessarily assure that we will accept your order. We reserve the right to refuse any order at our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all the information required by us to complete your order.

Delivery Time:

The delivery might take longer than the usual timeframe/line to be followed by Bongshal.com. As per government law and policy, Bongshal.com will deliver any item that is in physical stock within 3 working days (Max 7days) for a special reason. But Bongshal.com will do its best to hand over your items at its earliest.

Delivery might be delayed due to force majeure event which includes, but not limited to, political unrest, political event, national/public holidays, Covid lockdowns or movement limitations, etc.


Bongshal.com retains the right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned and containing incorrect information or description arising out of technical or typographical error or for any other reason.

Refund Time:

If any order is canceled, the payment against such order shall be refunded within 72 hours to 10 working days, but it may take longer time in exceptional cases that are related to other payment gateways, government authorities, or any. Provided that the received cash back, bonus, apology amount, and gift amount, if any, will be adjusted with the refund amount when applied.