Terms and Conditions
Welcome to Bongshal.com.
We are an online marketplace and these are the terms and conditions governing
your access and use of Bongshal.com along with its related sub-domains, sites,
mobile app, services and other tools. By using the Site, you hereby accept
these terms and conditions and represent that you agree totally with these
terms and conditions before use our site.
Part-1 General Condition
By agreeing to these Terms
of Service, you represent that you are at the age of majority in your present
State or Province of residence, or that you have given us your consent to allow
any of your minor dependents to use this website or app where you are the age
of majority in your State or Province of residence.
You may not use our
products for any illegal or unauthorized purpose nor may you in the use of the
service, violate any laws in your jurisdiction. You must not transmit any worms
or viruses or any code of a destructive nature. A breach or violation of any of
the Terms will result in an immediate termination of your accounts.
Part -2: Pricing and payment methods
All prices are subject to
change without notification, and while every effort is made to ensure the
accuracy of the prices displayed on Bongshal.com, they are not guaranteed to be
accurate. If any price is different from that displayed, we will inform you
before dispatching the order and you will have the option of continuing with
the order or not.
We are determined to
provide the most accurate pricing information on the Site to our users;
however, errors may still occur, such as cases when the price of an item is not
displayed correctly on the Site. As such, we reserve the right to refuse or
cancel any order. In the event that an item is mispriced, we may, at our own
discretion, either contact you for instructions or cancel your order and notify
you of such cancellation. We shall have the right to refuse or cancel any such
orders whether or not the order has been confirmed and your pre-payment
processed. If such a cancellation occurs on your prepaid order, our policies
for refund will apply.
Choosing the right payment
method is essential in order to shop with online stores. Bongshal.com is
accepting payments in very easy and convenient ways. The chart of the payment
methods of Bongshal.com is given below:
Payment Method Conditions:
We offer Cash on Delivery on
products for orders valuing less than BDT 5000 but the delivery charge must be
paid to confirm the order.
Bkash Merchant Payment: 01754008509 or any other Online Payment
Applicable for any ordered amount as per company policy.
But for your kind information, for orders more than BDT 5000, customers need to pay
minimum 10% amount in advance to confirm the order.
Part-3: Error Order
Occasionally there may be visible information on our website or
some Services containing typographical errors, inaccuracies or omissions that
may relate to product descriptions, pricing, promotions, offers, product
shipping charges and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel orders
if any information, on our or on any related website, is inaccurate at any time
without prior knowledge. We are accepting emails if anyone finds any issue that
needs to be taken care of about products, merchants, services or anything
directly at [email protected] for our immediate concern.
Part-4: Governing Law
These Terms of Service and any separate agreements whereby we
provide you Services shall be governed by and construed and interpreted in
accordance with the applicable laws governing e-commerce in Bangladesh. Any and
all actionable legal claims or proceedings arising out of, or in connection to
this website, must be brought within the jurisdiction of a competent Court in
Bangladesh.
Part-5: Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change
or replace any part of these Terms of Service by posting updates and changes to
our website. It is your responsibility to check our website periodically for
changes. Following the updates in ecommerce policies and laws in any respective
time, we may change and update our terms and conditions anytime without prior
notice.
Prat-6: Condition of Use
A-1: Your Account
You are responsible for maintaining the confidentiality of your
user identification, password, account details, and related private information.
You agree to accept this responsibility and ensure your account and its related
details are maintained securely at all times and all necessary steps are taken
to prevent misuse of your account. You should inform us immediately if you have
any reason to believe that your password has become known to anyone else, or if
the password is being, or is likely to be, used in an unauthorized manner.
Please ensure that the details you provide us with are correct and complete at
all times. You are obligated to update details about your account in real-time
by accessing your account online. For pieces of information, you are not able
to update by accessing Your Account on the Site, you must inform us via our
customer service communication channels to assist you with these changes.
A-2: Privacy
Please review our Privacy Agreement, which also governs your
visit to the Site. The personal information/data provided to us by you or
your use of the site will be treated as strictly confidential, in accordance
with the privacy agreement and applicable laws and regulations. If you object
to your information being transferred or used in the manner specified in the
Privacy Agreement, please do not use the Site.
A-3: Commentating with Our Team
When you visit the Site or send an email to us, you are
communicating with us electronically. You will be required to provide a valid
phone number while placing an order with us. We may communicate with you by
email, SMS, phone call or by posting notices on the Site or Official Social
Pages (Facebook, LinkedIn, Instagram, etc.) or by any other mode of
communication we choose to employ. For contractual purposes, you consent to
receive communications from us with respect to your use of the website and
agree to treat all modes of communication with the same importance. You can let
us know any of your queries or complications through our official email – [email protected] for
our concern.
A-4: Demurrage
We will not be responsible for any business or personal losses
or any other indirect or consequential loss that is not reasonably foreseeable
to both you and us when you commenced using the Site. If you feel any confusion
dealing with us, we are open to responding to your query and clearing your confusion
via call, email, live chat, other active social media channels, and customer
support center (you can find the information in the footer of our Site).
A-5: Taxes
You shall be responsible for payment of all fees/costs/charges
associated with the purchase of products from the Site and you agree to bear
any and all applicable taxes as per prevailing law.
A-6: Fraud Warning
We will take legal action if we receive evidence of fraud and
illegal and any type of money transaction between customer and seller. This is
strictly prohibited. And, if any customer is found placing orders without any
intention to take delivery (usually via COD), the customer may get a permanent
ban from parts chai and in extreme cases may legal steps be taken from the
company. The same instruction is applicable for the people who buy and alter
the delivered items with another faulty/different item in absence of any
witness and after sometime claims refund or return with invalid claims.
A-7: Conclusion
In addition to any other legal or equitable remedies, we may,
without prior notice to you, immediately terminate the Terms and Conditions or
revoke any or all of your rights granted under the Terms and Conditions. Upon
any termination of this Agreement, you shall immediately cease all access to
and use of the Site and we shall, in addition to any other legal or equitable
remedies, immediately revoke all passwords and account identification issued to
you and deny your access to and use of this Site in whole or in part. Any
termination of this agreement shall not affect the respective rights and
obligations (including without limitation, payment obligations) of the parties
arising before the date of termination. You furthermore agree that the Site
shall not be liable to you or to any other person as a result of any such
suspension or termination. If you are dissatisfied with the Site or with any
terms, conditions, rules, policies, guidelines, or practices in operating the
Site, your sole and exclusive remedy is to discontinue using the Site.
A-8: Others
Stocks Availability:
Bongshal.com reserves the
right to refuse to honor an order. This means that if an item unexpectedly goes
out of stock after an order is placed or the company decides to stop selling an
item, the company has recourse:
All products are subject
to availability and we reserve the right to impose quantity limits on any
order, to reject all or part of an order, and to discontinue products without
notice, even if you have already placed your order. Your placement of an order
as a customer does not necessarily assure that we will accept your order. We
reserve the right to refuse any order at our sole discretion. In addition,
before accepting your order, we may require additional information if you have
not provided all the information required by us to complete your order.
Delivery Time:
The delivery might take
longer than the usual timeframe/line to be followed by Bongshal.com. As per government law and policy, Bongshal.com will deliver any item that is in
physical stock within 3 working days (Max 7days) for a special reason. But Bongshal.com
will do its best to hand over your items at its earliest.
Delivery might be delayed
due to force majeure event which includes, but not limited to, political
unrest, political event, national/public holidays, Covid lockdowns or movement
limitations, etc.
Cancellation:
Bongshal.com retains the right to cancel any order at its sole
discretion prior to dispatch and for any reason which may include, but not
limited to, the product being mispriced, out of stock, expired, defective,
malfunctioned and containing incorrect information or description arising out
of technical or typographical error or for any other reason.
Refund Time:
If any order is canceled, the payment against such order shall
be refunded within 72 hours to 10 working days, but it may take longer time in
exceptional cases that are related to other payment gateways, government
authorities, or any. Provided that the received cash back, bonus, apology amount, and gift amount, if any, will be adjusted with the refund amount when applied.