Return and Refund Policy Page

Returns and Refund Policy

Return is a scheme provided by respective sellers directly under this policy in which the option of exchange, replacement, and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the individual item's applicable return/replacement policy on the product page for any exceptions to this return policy and the table below. The policy can be partially changed accordingly by the vendor and product verification. All kinds of refunds will be paid on the basis of our government policy and the real payment of the customer.

Special Note: For any damage issue, customers have to complain in front of or in the presence of the delivery man or courier office staff, otherwise it should not be granted. Customers need to do unboxing videos for any items, where the unboxing process, invoice, etc. should be clearly visible for internal and external investigation. For any case where the items are not similar to what the customer ordered, the item is broken, parts missing, damaged, etc. then customers are required to send the unboxing videos to [email protected] and inform our customer service (+8801754008509) and/or send a message to our Official Facebook Page (www.facebook.com/bongshalmarket) or our official WhatsApp Business Account (+8801754008509) about the incident.  

The return policy is divided into three parts; please read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window, and Actions possible

Category Returns Window, Actions Possible, and Conditions (if any)

Decoration: Dashboard Wax, Dashboard Polish, Tire Polish, Foam Cleaner, Octane Booster, Air Filter, Mobil filter, Battery, LED Bulb, And same as liquid Items & Glass items, 3 days.  

Refund, replacement, or exchange

Non-Refund Clauses

1. For any damage issue, customers have to complain in front of or in the presence of the delivery man or courier office staff, otherwise it should not be granted. 

2. And if the customer failed to inform Bongshal.com within 72 hours of the delivery time no complaint will be granted.

3. Only quality issues will remain even after customers used it. 

Lights & Glass: headlight, backlight, Looking glass, Indicator lights, 3 days.

Refund or replacement:

Non-Refund Clauses

1. For any damage issue, customers have to complain in front of or in the presence of the delivery man, otherwise it should not be granted. 

2. And if the customer failed to inform Bongshal.com within 72 hours of the delivery time, no complaint will be granted.

3. Only quality issues will remain even after customers used it.

4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product, Refund, replacement, or exchange

Tire, Battery & Engine Parts

Any kind of Tire, Battery, Engine parts, and rest of spare parts – 03 days replacement only.

Non-Refund Clauses

1. For any damage issue, customers have to complain in front of or in the presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform Bongshal.com within 72 hours of the delivery time, no complaint will be granted.

3. Only quality issues will remain even after customers used it.

4. Please keep the product intact, with original accessories, user manual, and warranty cards (if available) in the original packaging at the time of returning the product.

5. For products requiring installation, returns shall be eligible only when such products are installed by portal-authorized personnel.

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like the item(s) to be picked up from a different address, the address can only be changed if the pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Category Conditions

Correct Product Name/ image/ brand/ serial number/ article number/ bar code should match and the MRP tag should be undetached and clearly visible.

Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, small parts, etc.), freebies, and combos (if any) should be present.

Unused Product The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product The product (headlight, Backlight, Glass, LED, Fog Light Tire, Battery, Air Filter, Mobil Filter, etc.) should be undamaged and without any scratches, dents, tears, or holes.

Undamaged Packaging Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you received a different or damaged product, you will be given a refund (on-the-spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. These category-specific replacement/return general conditions will apply in such cases.  To know more about Open Box Delivery

For the Body kit, Exhaust, Modification items, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opine that replacing the faulty/defective part will not resolve the issue.

Wrong Delivery - (Customer received delivery message, product not delivered):

'In case the product was not delivered and you received a delivery confirmation email/SMS, Customers have to report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'

If the product is sent to the office in time complying with all the above conditions, the price of the product will be returned to the buyer within 10 working days as per the Digital Policy 2021 approved by the Government of Bangladesh.

Refund Time:

If any order is canceled, the payment against such order shall be refunded within 72 hours to 10 working days, but it may take longer time in exceptional cases that are related to other payment gateways, government authorities, or any. Provided that the received cash back, bonus, apology amount, or gift amount, if any, will be adjusted with the refund amount when applied.